Okayservers's Refund Policy
Setup fees paid by the customer to provision service(s) will be non-refundable.
All services rendered by The Company are non-refundable. This includes, but is not limited to: setup fees, one time fees, monthly service fees, upgrade fees, additional service fees, administrative fees, and late fees. Customers seeking to resolve billing errors are instructed to open an accounting ticket inside the Customer portal located at Okayservers.com. Customer agrees not to chargeback any credit card payments for services rendered. A chargeback of payment for services rendered will result in an additional charge of $100.00USD and will be subject to collection by an authorized collection agency.
If we receive a cancellation request we will immediately suspend billing and cancel the server. Regarding mid-month or mid-period cancellations, Okayservers will not issue pro-rated refunds for cancellations received in the middle of a payment cycle.
Customers will not be entitled to a refund if they are found to have breached Dedicated Servers’s Terms and Conditions.
In exceptional cases if we decide to issue refunds for non-provision of services we will charge 20% administrative charges from the total amount.